Premium professional account sales limits | Questions and answers among users

qbuy_it · 2025-09-25T13:11:11.442000Z

Hi everyone,I wanted to compare notes with the Community about a critical situation we’re dealing with.We recently signed up for an eBay Store plan Premium that guarantees us the ability to list up to 40,000 items. We immediately got set up with subscriptions to external management tools based on that capacity.The problem is that, once we tried to do a bulk upload, our account turns out to be blocked by a sales limit of just 500 listings.This limit was never communicated to us by Support at the time of registration (when they called us) nor was it made clear during the Store plan signup. Now we find ourselves with inventory ready and management costs already incurred for 2,000 items, but we can only list a quarter of them.Question for the Community:Has anyone else signed up for a Store plan and ended up with a hidden sales limit (or one that wasn’t properly communicated) much lower than the plan’s capacity?How did you manage to get this limit removed/increased quickly? (Did you contact a specific department or a particular phone number?)Does anyone know whether it’s standard eBay practice to apply an initial limit even to people who pay for a higher-tier Store?Any advice or experience on how to deal with eBay Support to get this sorted out would be extremely appreciated.Thanks in advance for the help!

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