Goods not received, eBay guarantee 0 | Questions and answers among users

angel220_12 · 2025-08-14T21:39:57.140000Z

I bought some goods through Ebay as always, goods that never arrived. On the carrier's website they posted the delivery slip with my signature forged and also a different tracking number.I first contacted the shipping company through a complaint and never received a reply, then I contacted the seller who sided with the shipping company and finally Ebay, which assured me not to worry about the money because I am covered by Ebay's guarantee.The moral of the story is that after a few days Ebay wrote to me saying that the dispute had been closed.Incredible: even with a different tracking number posted on the shipping website and my signature forged, Ebay sides with the seller and, I think, hopefully not also with the shipper.I wrote that I will turn to a lawyer or a consumer association as soon as possible.Ebay has betrayed me; when I finish dealing with this problem I will also close the account. It's not Ebay like it used to beIT'S A SHAME!!

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