Goods not received even though marked as delivered | Questions and answers among users

umb342 · 2024-11-09T17:57:55.100000Z

Good morning, regarding the dispute in question, I state the following:• I received only one item out of those ordered. In the package, besides the item received, there was only the receipt for that item. The fact that a receipt was issued for the item I never received does not prove that it was included in the package.• It seems strange that two different items, packaged separately, as the seller claims, were sent with a single shipping letter.• I had hoped the seller would be willing to resend it, due to an obvious misunderstanding, but he became rigid in his position, even suggesting that I had not “looked carefully” in the package.• I had hoped that the Ebay platform would intervene concretely in the dispute through “the guarantee”.• Now customer service is asking me to file a report with the judicial authorities. According to what I was told, I should go to the Police or the Carabinieri as if my car had been stolen and lose half a day, look for parking and all that, for 20 (actually 19.90) €.All this leads me to believe that Ebay is only on the side of sellers and not consumers, as it should be. If the customer says they have not received what they paid for, they should simply be believed.I am sorry about what happened and I do not think that neither I nor my family will ever use the platform again to make any kind of purchase.Best regards.Umberto Sirigatti

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Goods not received even though marked as delivered | Questions and answers among users | eBay Italy