Empty package received | Questions and answers among users

mails_24 · 2024-04-08T19:11:14.172000Z

I need your help with a somewhat unpleasant situation that happened with a recent purchase. The package I received from a seller arrived empty on 05/04/2024. It’s clear that someone opened it, took out the computer, and then resealed it with more tape. The problem is that I wasn’t at home at the time of delivery, so I only found out when I went to pick up the package at the pick-up point a couple of hours ago.I’ve already tried filing a police report, but they told me that first I need to contact both the seller and eBay customer support to see whether they can give me a refund or send me a new computer. I’ve also attached photos of the package as I received it and the shipping receipt.I was wondering whether anyone else has had a similar situation and how they solved the problem. Do you have any suggestions on how to proceed?I hope I can sort this out as soon as possible, especially since this is a purchase of over 800 euros, quite a sum.Thank you so much for your help

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