Problem with international eBay shipping | Questions and answers among users

mannies3 · 2025-10-23T10:00:57.715000Z

Good morning everyone, I have a problem with a purchase made in the USA (two records), for which the seller used eBay international shipping. I track the shipment every day, and last night it showed as having arrived in Italy (so it was handed over to Yun Express and then to Poste Italiane), but there was a problem so delivery was impossible. I informed the seller in advance, who (despite almost a thousand positive feedback ratings) told me to contact eBay since it was a shipment handled by them. This morning I contacted customer service, but they weren’t able to help me, advising me to wait for a new tracking update. I took action and contacted DHL E-commerce, and they informed me that«Unfortunately, shipment XXX has been returned to the sender. Therefore, please contact the sender or the online store to correct the problem and obtain further clarification.» I wrote again to the seller and to eBay. How can I proceed to receive my purchase? Thanks Davide

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Problem with international eBay shipping | Questions and answers among users | eBay Italy