When a damaged package arrives to the buyer, what should I do? | Questions and answers among users

loli6769 · 2023-06-29T09:47:57.615000Z

I need to resolve a problem for a buyer who didn’t pick up a package, telling me it was damaged and without the product inside, but he didn’t send me photos and I don’t know if it’s true. I sent it with eBay insured shipping

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When a damaged package arrives to the buyer, what should I do? | Questions and answers among users | eBay Italy