Good morning everyone, I wanted to ask for your opinion:I bought a car part for 399.99 euros that arrived with a missing part compared to the photos in the listing. The seller accepted the return, I sent it back at my own expense, and once he received it, he issued me a partial refund of 200.00 euros with the note "item returned without some components". I opened a dispute with photos and an explanation, and eBay closed it in my favor within 24 hours and credited me the remaining 199.99 euros.&n...

The first mistake was yours; you should have requested the return through eBay by choosing the correct reason (missing parts).https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7In these cases the seller has no choice and must accept the return with shipping costs on their side (they must provide you with a prepaid label). The refund can only be full. Probably, when you contacted eBay, they opened the procedu...

Returned merchandise with a seller who only issues a partial refund of 50% | Questions and answers among users

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Returned merchandise with a seller who only issues a partial refund of 50% | Questions and answers among users | eBay Italy