Shipping responsibility | Questions and answers among users

selenia25 · 2024-12-26T11:20:54.020000Z

Good morning everyone, I should mention that I am not a professional seller.I sent an item to a person in Rome with Posta1, providing the tracking code. Unfortunately, after almost a month the package is still marked “in processing”.The buyer opens a claim for non-delivery here on the site and eBay blocks my funds…I’m left wondering why, since once it has been shipped, responsibility for transport and delivery lies with the Postal Service. As a seller, I have no power to manage delivery once it has been taken over by the Postal Service.Rather than going after me and putting me in a difficult position, shouldn’t the buyer open a claim on the Postal Service website for non-delivery?Thanks everyone for your comments.

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Shipping responsibility | Questions and answers among users | eBay Italy