Return of Collectible Cups | Questions and answers among users

alessio0230 · 2025-11-26T08:03:40.795000Z

Hello, I’d like your opinion: I sold 3 sets of Illy collectible cups, obviously never used, but they’re 30 years old, where they were stored, underneath the saucers they’re a bit dirty. The buyer had me put "new" (meaning never used) in the listing, then completed the payment, and once they arrived at their destination, they disputed everything, saying that if I mark it as new, the product has to be brand-new. The photos I uploaded in the listing showed these signs of wear...now they’re asking me to take the return at my expense (Germany, 40 euros) or refund 50% of the sale value..I feel scammed, what do you think?

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Return of Collectible Cups | Questions and answers among users | eBay Italy