Missing return of some of the items | Questions and answers among users

silvietta_mv · 2025-07-18T16:01:12.468000Z

Good morning. Following a dispute, eBay determined that the buyer had to return an item to me, with him paying the shipping. Now the package has arrived (badly packed) and, even without needing to open it, I can see that two out of the three parts of the item are missing. I immediately wrote a message to the buyer on eBay, who claims he taped the two (smaller) pieces to the main package and that the courier stole them. However, he has no photo of the package he shipped.Do you think I can appeal on eBay? Do I have any hope?P.S. the missing pieces are the two feet of a TV stand, which I don't think would be of interest to the courier

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Missing return of some of the items | Questions and answers among users | eBay Italy