Missing return after refund | Questions and answers among users

mauro2671 · 2024-03-12T12:02:22.696000Z

Good morning everyone, I’d like to get help from someone who knows more than I do regarding a return.I sold a working 1980s computer at auction, and the buyer who won it (with few feedbacks) sent me an email saying that in his opinion it has problems and opened a return request, even though I have both photo and video documentation showing the opposite. eBay, according to its policies, which I find questionable, accepted the return. At that point the buyer, for some reason I don’t know, turns the return into a dispute, which eBay naturally allows him to do and rules in the buyer’s favor.I’m left with my funds frozen and after a few days eBay automatically takes the refund money from my account, but now 5 days have passed since the withdrawal and the buyer is not replying to my emails and the package does not show as shipped back to the sender. What should I do, or what can happen according to eBay rules?? And above all, is there a final deadline in days for the buyer to ship the item back?? Thanks everyone for any reply.

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Missing return after refund | Questions and answers among users | eBay Italy