Refund for pre-order item purchases | Questions and answers among users

francresc_86 · 2023-07-12T15:41:06.374000Z

I purchased a pre-order in December 2022, the item arrived on June 30, 2023 completely different from the photos and the advertising on the site, I immediately asked for a return and the seller refused, saying that returns cannot be made on pre-order purchases, I asked eBay for help, they told me I was right but that they cannot do anything and that if anything I can sue the seller!!! What kind of support is that??? I’m asking for help from anyone who has been in the same situation as me, thanks.

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Refund for pre-order item purchases | Questions and answers among users | eBay Italy