Refund for damaged item. | Questions and answers among users

sundisceddu · 2025-11-05T11:53:36.744000Z

Good morning everyone. I recently purchased an iMac, for which I received a full refund. A refund because, despite being well packed between two boxes, it showed obvious signs of broken glass. At first, the seller seemed cooperative and understanding. Honestly, I’m not a computer technician and I wanted to solve the problem for a few bucks. I asked eBay for support, explaining the issue and receiving the refund, because the seller, for one reason or another, never addressed the problem in 5 days. One day later he resumed the conversation, raising the issue that he was not at home and asking if, as a courtesy and considering that I had received the refund, I could return it. I kindly then asked that if he provided a shipping label or paid the return costs via PayPal, I would be very happy to do so. But he never replied again. How should I behave?

Discussions

Refund for damaged item. | Questions and answers among users | eBay Italy