Report of dishonest seller | Questions and answers among users

hardweb-it · 2025-03-26T16:43:23.658000Z

Good morning,I accidentally bought an LCD Display for a MacBook A1706, convinced that the item also included the backlight part; when it arrived I opened the package and, without even taking the item out of its packaging, I immediately noticed that part was missing.My mistake, I checked the listing and the photos: in fact, the item for sale was the one delivered. I admit my fault, mistakes can happen.I requested a return, because without that part I needed the job was impossible to carry out, the seller accepted, I took photos and videos of the return package and shipped it back.The item got back to the seller and he gave me a partial refund equal to 50% of the product's value, without warning me first or providing any kind of proof or explanation. He reported to eBay that the item did not arrive in the same condition it was shipped in. After I wrote him a message to discuss the issue, he first replied saying "we can't always be the ones to lose," then after I pointed out that he was claiming things that weren't true, he said the item arrived damaged (broken flat cable), which is even worse.If the display had arrived broken, the damage could have been attributed to the courier, but he shows eBay photos of cut and damaged connectors/flat cables, something impossible on a new item checked only visually, never touched or taken out of the packaging and sent back as it was. So either he sells products that cut themselves on the way, or he makes false claims.If he had refunded 20/30 euros less I wouldn't have had any problem, because time, packaging, labels etc. are rightly lost... but 50% less had no basis whatsoever.I opened a dispute with eBay, providing all the evidence and eBay in fact correctly refunded me the missing amount. The story ends here, but be careful because this seller behaves in a very unfair way: he takes advantage of returns to give the buyer back less than they are owed and - by providing eBay with blatantly false evidence - tries to get refunds himself for items delivered intact and perfectly undamaged.In my opinion he is not only trying to scam the buyer but is probably also causing damage to eBay by declaring things that are blatantly untrue.

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