Comical situation, how should we proceed? | Questions and answers among users

glitch010 · 2025-05-08T08:19:16.426000Z

Starting from the beginning:on March 12, an item is purchased from me with an optional request to ship it via BRT; since it was a package that was too light, I was forced to use the postal service on March 13. On March 25 (a full 13 days later) the post office states that "the recipient's address is incorrect or incomplete"At that point I contact the buyer to ask for clarification on this, and when I receive no reply I turn to the post office to ask for information; after several days in which the shipment seems to have stopped or been lost, I open a ticket. On May 5 (after almost 2 months), while waiting to receive the correct refund, the package is returned to me as if nothing had happened. Today, May 8, to my surprise I am informed that a claim has been opened for an item not received, with a note from the customer about the delivery time. Aside from the absurd handling of the whole matter, shouldn't I at least get a refund for a shipment that failed through no fault of my own so I can try sending it again?

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Comical situation, how should we proceed? | Questions and answers among users | eBay Italy