I'm a seller, I received an unfair negative feedback (as blackmail) what can I do? | Questions and answers among users

o.calzaturestore · 2023-08-10T12:49:26.157000Z

Good morning,I received negative feedback, let me explain how: the buyer contacts me via message asking whether the return of the order placed and received was free of charge, I reply no unless it's our mistake (which it wasn't), then he replies раздражably, so understanding this I offer him the return at my expense, but he no longer responds and leaves negative feedback. He didn't even open the return procedure. What can I do? I asked for a review procedure but nothing. I reported the buyer for his improper behavior. How can I ask for the removal of the negative feedback?

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I'm a seller, I received an unfair negative feedback (as blackmail) what can I do? | Questions and answers among users | eBay Italy