Traceability and disputes | Questions and answers among users

giada.altobelli · 2025-01-03T07:30:37.930000Z

With some Customers we noticed that eBay, after checking the messages between Customers and sellers, opens disputes to protect the former: and that’s fine with me.What I don’t accept is that, by the end of the process, eBay does not check the Customers’ latest communications, in which they state that they have received the order and are satisfied with it.I can tell you, from direct experience, that the button to close the dispute is very hard to find.I myself found myself having to close one (order 13-12151-50282): the next day the Seller wrote to me that they were still urging her to refund me.I sold a book for half its price, €11.90 shipping included.At the Post Office they charged me a fee of almost €4.00.All my books arrive late because the tracking eBay keeps preaching about costs as much as the books themselves, whose prices I can’t raise because they would end up being as high as new books.The customer, having received the book and being satisfied with it, told me so in a message last night, but they weren’t able to close the dispute and eBay makes me lose about €15.00 on almost €6.00 earned?Why are they so good at snooping in outgoing messages and not in return ones?This is APPROXIMATION and SLIPSHODDINESS.Do they get anything out of making “a good impression” with the Customer?I tend to think so; by harassing the seller, something probably gets achieved: maybe in terms of visibility and a consequent increase in sales.For a year now I’ve been preaching: eBay is full of windows for communicating one’s (dis)satisfaction, but nobody reads them.For a year now I’ve been talking with eBay operators about the impossibility of using tracked shipping: the company offers a fake deal, and it’s quicker to go to Poste. In fact, there isn’t even the affordable “Piego di libri” option. And they answer me like obtuse automatons:“I would, in any case, Madam, recommend that you use tracked shipping.”And every time I end up chasing the Customer by email with my IBAN in hand like a beggar.At this point I’m personally moving to Vinted: I’ll earn less, but at least I won’t have to struggle like this.”

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Traceability and disputes | Questions and answers among users | eBay Italy