Can a buyer leave feedback on an order they didn't place? | Questions and answers among users

marivoro0 · 2026-01-09T08:55:34.868000Z

A buyer in October 2025 bought an item from me, then asked to cancel the sale because he hadn’t noticed that the item was described as not working. This before even paying. So I canceled the order right away and politely said goodbye to him. Yesterday, January 8, 2026, after months, I received neutral feedback from the buyer in which he wrote "order not completed". But the cancellation request was his! How is that possible? I therefore asked the buyer to change the feedback since no transaction took place. He changed it to positive feedback, but in the comment he wrote negative things as if I had forced him to do it. I am speechless. Is it possible to ask eBay to remove the feedback since no transaction was ever completed? And is it also appropriate to report the buyer for reckless use of the platform? Thank you.

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Can a buyer leave feedback on an order they didn't place? | Questions and answers among users | eBay Italy