User opens a dispute without the right of reply | Questions and answers among users

friulvintageshop · 2025-08-22T22:13:59.465000Z

Shipped the item on 9/08, with 72h courier, as of today it hasn't arrived, but instead of writing, for example, last week, the buyer writes to me today, Friday evening, I advise calling Monday the courier's branch near his home to release any held parcel, he doesn't reply and reacts by opening a dispute without saying anything, which blocks my funds.As the sender I can't get any information about the held parcel, I find myself with my account blocked, but doesn't eBay have a phone contact to protect sellers from these despicable people??

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User opens a dispute without the right of reply | Questions and answers among users | eBay Italy