Ghost seller and parallel market product | Questions and answers among users

ciciu-91 · 2024-12-13T20:17:48.756000Z

I purchased a device, which after a few months had technical problems. I asked the seller for support, but they disappeared off the radar. I contacted the device manufacturer, who, after I gave them the model and serial number, informed me that the product comes from the Spanish market and was sold by a private individual in Italy, and therefore is not covered by official warranty, unless the seller takes responsibility for it. That seller, of course... the ghost one.The eBay app is so poor that it’s not possible to open a ticket for the item in dispute.Do you have any advice on how to do this?

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Ghost seller and parallel market product | Questions and answers among users | eBay Italy