Seller intentionally does not pick up the return | Questions and answers among users

hexoteric · 2025-11-15T11:19:57.104000Z

I purchased 2 RAM sticks, but when I went to install them I found that one is broken / NOT working.I sent the package back after reporting it to PayPal, but the seller intentionally did NOT collect the package even though I had warned him.After (incredible) excuses, he tells me he wasn't able to pick it up and that, therefore, the package was sent back.Now PayPal has closed my case because the deadline expired (even though I had sent the tracking info and proof of delivery to the post office), and eBay won't let me request help (because the PayPal case is closed); how do I reopen the case and request a refund (because of the seller's dishonesty)?

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Seller intentionally does not pick up the return | Questions and answers among users | eBay Italy