standard sponsorship charges | Questions and answers among users

de_defda_bu6h12 · 2024-03-04T15:47:45.617000Z

last Friday I sold a book from a standard promoted listing that offered 3 books on similar topics with a multi-buy discount. Since it sold via Buy It Now, I asked the buyer which of the three books he wanted, but he replied that he wanted all 3 of them but had made a mistake when placing the order. I immediately noticed that the buyer’s sale was a regular sale and that the customer was not a promoted customer. To let him take advantage of the shipping discount and the multi-buy discount, I suggested he send me an offer for the other 2, deducting the shipping costs and the multi-buy discount. I then accepted the offer and sold the other 2 books as well (a few hours after the Buy It Now). To my great surprise, on the second purchase (via offer) E-bay charged the promoted listing fees (at 20%) while it did not on the first sale. When I asked for an explanation in chat (Gerald), I was told that the decision had been made and there was no possibility of appeal. The explanation was that the difference between the 2 sales came from the fact that the second sale was considered a repeat customer while the first was promoted. Too bad it was the opposite, namely that the first was not a promoted sale and the second (to a customer who would turn out to be a repeat customer) was. Have similar things ever happened to you? Is it possible that on E-bay there is no way to officially dispute a charge, or at least that someone gives me a plausible explanation of what happened? The standard promoted listing procedures are not clear and are difficult for the seller to check. In the buyer’s offer it appears if the customer clicked on a promoted listing, but with the clause that whether or not the promoted listing fees are charged is decided only after the sale (see details in the specifications), which is not correct because the seller does not know exactly what fees will be applied if he accepts the buyer’s offer. Isn’t there a way to make a formal objection to the above, maybe by writing a PEC or having a lawyer write one, instead of resorting to E-bay chats where often staff answer who are not well informed and have little desire to waste time with sellers and who in any case do not have the means to provide detailed explanations?

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standard sponsorship charges | Questions and answers among users | eBay Italy