whoever buys always wins...ebay protects them | Questions and answers among users

3v67 · 2023-04-17T13:38:13.172000Z

hello everyone . I sent a postcard to a buyer . he had the option to choose between posta 1 and registered mail . he opted for posta 1 - I took a photo of the letter and took it to the post office where it was mailed in my presence .after 3 weeks the customer says it hasn't arrived and in fact the tracking code is still showing as being processed on the postal service website.but this means that I did send it and having the photo of his envelope the address is correct.well, he opened a dispute and that’s fair enough since it hasn’t reached him, but I shipped it with the method he chose and I can prove with the photo both the code and the address . the postal service isn’t responsible for losses of posta 1, so why does ebay, faced with this evidence, put the blame on me ?I did exactly what I was asked to do, namely send it with posta 1 I think that a giant like ebay, with the percentage it takes from us even on shipping ( and it’s not clear why') could understand these things....we’re talking about 7 euros ... to me they come out looking really small.I hope many of you read this rant - talking or writing to them is pointless.

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