defect caused by eBay

Question

Return request from the buyer. I got a message saying ''delivered'' but the delivery was made back to the buyer. I call eBay and the person at the call center says . ''you're right, wait for an email from eBay after the checks''. The email never arrives and I end up with the defect ''transaction closed without resolution by the seller''. They tell me it's an IRREMOVABLE defect. Since the buyer tried to scam me into keeping the item, as he filled out the wrong payment slip to have it sent back to...

sika700 · Accepted Answer

Hello,unfortunately the defect greatly affects visibility... especially at this time when sales are already low. This happened to me too, they didn't want to know about it. Kind regards.