eBay misunderstood and I can't communicate | Questions and answers among users

sergiomarina · 2025-01-19T17:01:14.005000Z

Good evening,The buyer did NOT write that the battery is trash. They only said that it is dirty and the contacts show corrosion, implying that it needed to be replaced.EBay misunderstood and thinks the battery needs to be replaced.The buyer is requesting a refund on the purchase price, claiming that he had to buy a new battery. The battery was in excellent condition, as shown by the test carried out by the UPS itself!!! (test result included in the listing: it is official)So the battery does not need to be replaced, and the buyer does not explicitly state that either.I would point out that a lead-acid battery that remains discharged for a long period degrades more quickly. The fact that the UPS had only recently been unused is therefore a guarantee of good maintenance condition.How do I get eBay to change its decision?thanks. Sergio

MoreDiscussions

eBay misunderstood and I can't communicate | Questions and answers among users | eBay Italy