new item returned used | Questions and answers among users

litlelamb · 2025-07-02T10:09:09.742000Z

I sold a new backpack with tags. After 20 days the buyer says they received it torn, but also says the item wasn’t of good quality.They DO NOT send photos of the parcel they say was damaged (they claim I sent it broken)they demand that I also pay the return shipping.eBay charges me the amount I received, I RECEIVE THE TORN AND UNSALVAGEABLE ITEM (sent new) I appeal and receive a positive response Thank you for contacting eBay Customer Support. It is important to me to resolve the matter quickly and satisfactorily for you. I reviewed your photos and decided the case in your favor. The temporarily blocked amount is now available in full again. Since we do not consider this case a defect, it does not affect service status. If you have any questions, please do not hesitate to contact me. I wish you continued enjoyment and success with eBay customer service. Best regardsReham Malik eBay Customer Service[THREAD ID: 1-495382382641] after two days the amount is charged back to me because I lost the dispute.AT THIS POINT, GIVEN THAT:THE BUYER HAS PROVIDED NO PROOF (was the packaging damaged??) I try to prove that the item shipped was new, I contact eBay and they tell me that the case is handled by eBay Germany (but I pay the fees to eBay??) how can I protect myself? I will close the account because this is legalized fraud. after 21 years I will close the account

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