refund request but the package shows as delivered | Questions and answers among users

shop2-98 · 2025-01-14T14:08:02.939000Z

hello, I sold an item and the buyer is telling me they haven't received it even though the tracking from the postal service shows it as delivered. I went to the post office and filed a complaint saying what was happening, but after a few days they replied that the parcel shows as delivered. The customer is asking me for a refund, but how should I handle this? thanks

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refund request but the package shows as delivered | Questions and answers among users | eBay Italy