New scam by buyers: dispute of payment through the bank, sorry for the rant!!! | Selling on eBay

fumettiprato · 2025-10-05T08:04:28.226000Z

One morning I found a purchase from a user with zero feedback who had just signed up, paying for two items about 300.00 euros (they were overpriced because I was waiting for lower offers). I’m used to 0 feedback, but with this one I immediately see he’s a scammer, both because of the fake phone number (a nonexistent Bologna number and a Benevento address) and because of the purchase that made no sense at all, so I contact phone support: the lady tells me that we all started with 0 feedback and blah blah blah, I point out that he entered false details (nonexistent Bologna phone number and Benevento address) but she reassures me saying that, according to their check, the address is correct and advises me to write to the customer, which I do. He replies, also giving me the real mobile number and even writes to me on WhatsApp; still not satisfied, I send an email to customer service explaining everything again (but in writing this time) and once again I’m told they saw the messages, the customer paid, so I have to ship. I accept the situation and after shipping I realize the courier won’t deliver because the address is unknown. I write to him on WhatsApp, work with the courier to get him the box and in the end it gets delivered, all this on September 18. Today the payment is being disputed by the scammer’s bank; basically the customer does not recognize the 300 euro charge on his bank/credit card/PayPal (the reason is not known) and so I have an open dispute with this situation: I was only able to respond to the customer’s bank (it’s the bank that opened the dispute) with the photos of the package tracking that was received. Now HIS bank has 90 days to decide whether to side with me or with his customer; at which point, if they side with the scammer as expected, I can only rely on eBay seller protection hoping they rule in my favor; otherwise, as per the rules, they can take the funds from my balance and I can’t do anything about it. Naturally I both called again and wrote to support: nothing, for them everything is perfectly regular like this, hmm....

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New scam by buyers: dispute of payment through the bank, sorry for the rant!!! | Selling on eBay | eBay Italy