Late shipments and disputes | Selling on eBay

buynow-online · 2025-01-13T21:01:56.217000Z

Good evening, could someone help me?I have several delivery delays and claims for items not received; tracking has often been stuck on December.One of these shipments (I used packlink pro, shipped with poste) shows as being returned on Poste Italiane tracking, while on packlink it shows as delivered.Today, the buyer opens a dispute for item not received; I tried calling Poste italiane and they told me the package is damaged, (which seems very strange to me) and that after just 7 days the package is on its way back, given that the destination never even saw it.I opened a ticket on packlink, I tried contacting ebay (the chat no longer exists and they call you back in 1 minute, after several attempts, it doesn't work).What do you recommend I do?Thanks in advance for your replyMari

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Late shipments and disputes | Selling on eBay | eBay Italy