Can I request a replacement for a helmet without the box and with the sticker on the visor removed? Thanks

Hi everyone, I’m writing to get some feedback from you colleagues. Over the past few weeks I’ve been noticing a series of logistical blockages and delays that are definitely out of the ordinary on shipments handled through the eBay Shipping Manager, specifically with the Poste Delivery Web Business service. I’ve been operating on the platform for over 12 years and, having gone past 6,000 feedbacks, I know very well how to deal with the usual logistical hiccups. However, these first days of July the situation seems to have taken a different turn, almost a structural one. I’m finding myself with shipments regularly handed over to the carrier that at some point end up in real “black holes” at sorting centers. Tracking stops updating and the expected delivery dates are widely exceeded, forcing me to open formal loss claims with customer support (with all the bureaucratic hassle that follows). To protect the account and avoid frustration turning into disputes or negative feedback, I’ve gotten to the point of personally calling the buyers. Fortunately, the human approach put them at ease, but dealing with the anxiety of the “missing parcel” caused by other people’s service issues is becoming a job within the job. Is anyone else seeing these same timing anomalies these days? Have you noticed whether the problem is concentrated in certain logistics hubs in particular, or does it seem like a widespread nationwide service issue? Thanks in advance to anyone who wants to share their experience, and good work to everyone. Domenico

Good morning, I'm trying to contact the seller of the Apple keyboard I ordered and paid for with PayPal, but I still haven't heard anything about the shipment. On the site, it still always shows the phrase " Still being prepared " !!

Good morning, for about a month now I get an error every time I request a label, from the desktop version. On the app it works better, even though it seems very slow to me. The error that is displayed to me is: 400 Bad Request Request Header Or Cookie Too Large nginx does anyone have any idea why?

I purchased an item on eBay on Sunday 28/6, on Monday they sent me the tracking, but as of today, Thursday, it still shows as not shipped.

does anyone know how to give me a phone contact for eBay please ?

I don't understand, I'm selling an item and I put a price, on screen the user sees a higher price, it has nothing to do with the shipping cost, I'm talking about the sale price.

Hello, I bought two items separately from an English seller. I asked whether he could refund part of the costs. He replied that he could cancel the two purchases so he could put them back up for sale together. I said OK and he refunded the two purchases. From that moment on I can no longer buy the two items put back up for sale because they are visible only on ebay.co.uk since, obviously, the wording appears: "the seller may not ship to Italy". I let him know and he said he had changed nothing; in fact all his other items are sellable in Italy except these two. He told me that he had spoken with eBay and they said everything was fine and that Italy is not excluded. Can anyone help me? Do you have any suggestions about this? If so, please give me a clear explanation I can pass on to him, because he doesn't seem to be very familiar with changing the settings... Thanks to anyone who wants to reply. Ale

Hello everyone! Today I’d like to open a discussion on a topic that can often be a bit of a headache: how to change the shipping code once it’s been entered . Many of us shop online and it often happens that we need to modify some details after placing an order. Have you ever had to change the shipping code? What have your experiences and strategies been for solving similar situations? Tell us about your methods and tips for dealing with this problem, sharing useful advice that could help others in the same situation.

Good evening everyone, I'm writing for the first time to ask for advice about a situation that's been bothering me. I sold a card on Ebay to a buyer in the United States. The card was delivered, but the buyer opened a return/full refund request claiming that the card is not authentic. According to him, the print quality seems suspicious and the thickness of the card does not match that of an authentic card. I should point out that I sold the card in complete good faith, believing it to be authentic. I had not noticed anything suspicious at all and, above all, this is the first time a buyer has reported a problem of this kind to me. Now I'd like to understand how I should handle this properly. From what I know, Ebay often tends to side heavily with the buyer in cases of “item not as described” or “item not authentic”. I could accept the return, but at that point I would have to refund the buyer and also provide a shipping label for the return from the United States to Italy. The problem is հենց this: where can I buy a return label from the USA to Italy at a reasonable price? Looking at the main shipping services, the costs seem very high and could make the return economically not worth it compared with the value of the card. Also, it's not clear to me whether, when it gets back to Italy, I would also have to pay customs clearance costs, VAT, or other customs charges, considering that it would be a return and not a new purchase. What do you think would be the best thing to do in a situation like this? Accept the return and look for a cheap label? Ask the buyer for more proof first? Or wait and ask eBay to step in? Sorry for the long message, but I'm pretty worried because it seems to me that in these cases the seller risks losing a lot, especially when international return shipping costs almost as much as the item sold. Thanks in advance to anyone who can give me some advice. Have a good evening