richiesta ad eBay di intervento

[pisolino]

Buongiorno,

chiedo aiuto per ottenere un rimborso per un acquisto concluso recentemente e per cui ritengo di essere stato raggirato.Il venditore non ha risposto a nessun mio messaggio e data la scarsa reputazione che vanta ho il sospetto che sia un truffatore.

l'ggetto è questo: Manual-Corn-Grinder-Flour-Maker-Wheat-Grain-Nut-Mill-Grinder-Kitchen-Tool 353196354807

allego la trascrizione della chat nella quale ho ricevuto alcuni consigli su come agire.

in realtà tra le opzioni che potevo scegliere non erano presenti quelle indicatemi dal vostro esperto ed ho iniziato una procedura di restituzione che forse non avrei dovuto far partire.

l'oggetto non l'ho mai ricevuto (temo non lo riceverò mai). 

chiedo ad Ebay di intervenire per forzare la cancellazione della transazione ed il rimborso del prezzo pagato.

Grazie

hello, I feel I-ve been frauded with my last purchase. seller arick-98(5) does not respond to my messages, his feedback rate is extremely low and it appears to have no other items on sale. no tracking

2020 - 09 - 16

01:21:10 UTC John Estanly

Thank you for contacting eBay live chat. This is John from escalation department. How are you doing today? May I please have your first and your last name?

01:21:55 UTC pisolino

hello John i-m Stefano Sella from Italy

01:22:20 UTC John Estanly

Great! Tell me how may I help you?

01:25:19 UTC pisolino

i think something could be wrong with this purchase. price is very low for the weight of the object, and feedback of seller is only 5 / i did not pay attention earlier. the estimate date of arrival is so late that I will not be able to have a refound then

01:27:38 UTC John Estanly

I see that you have a problem with the Item you purchase?

01:27:59 UTC John Estanly

Let me check and see what i can do here. Can i have the Item number?Let me check and see what i can do here. Can i have the Item number?

01:28:32 UTC pisolino

353196354807

01:30:03 UTC John Estanly

I see that you purchase this yesterday. So here is what we need to do Stefano

01:31:32 UTC John Estanly

First, You need to send your seller a cancellation request and we will reinforce it. SInce only the seller can cancel a transaction. Now we will give the seller 3 business days to cancel it. If the seller didn't cancel it. By the 20th you can already ask ebay to step in. And we will help you file a claim. For your refund

01:33:32 UTC pisolino

ok, that s good.

01:35:01 UTC John Estanly

Perfect!

01:35:35 UTC John Estanly

Nothing to worry, We are here to help you with this. SInce at first place you already request to cancel it

01:38:50 UTC pisolino

ok, thank you very much.

01:39:07 UTC John Estanly

Perfect! Since we are all set. Is there any thing else that you need from eBay?

01:39:38 UTC pisolino

is my first message a proper request of cancellation_

01:39:59 UTC pisolino

?

01:41:19 UTC John Estanly

Yes. It's actually the second option. The cancellation request is located on the "more action" Click the drop down. And you will see a "send cancellation to the seller"

01:42:11 UTC John Estanly

But nothing to worry. The message will also serve as a cancellation.

01:43:14 UTC pisolino

ok, great.. that's it for now.. thanks again for support

01:43:16 UTC pisolino

bye

01:43:28 UTC John Estanly

Thank you for choosing eBay as your buying platform, We really appreciate it. Don't forget to take care of your self and have a great day!

01:43:56 UTC pisolino

you too!

01:44:47 UTC John Estanly

Take care of your health. Have a great day Stefano!

01:44:53 UTC

Chat ended by John Estanly