we want to appeal this case:5263715717

[szclever88]

Hi,sorry to bother you.

We want to appeal this case,

and this is the case ID:5263715717

The buyer username:salvdiro_0

The customer said that the product was broken after receiving the product.

We wrapped several layers of foam on the outside of the product to prevent the product from being damaged during transportation. 

The customer sent us the picture. Please check the attachment. 

The customer told us that the product was received. It is broken. If the product is broken, it cannot be like the picture sent to us by the customer. 

Please check the picture. We have also asked the technician. The technician said that the customer may have modified it with PS, 

and then we ask the customer to provide us with a video about the product.

If the product is really like the picture, we will ship a new one or refund the customer, 

but the customer did not reply to us, but upgrade the case and requested the platform to intervene.

and then the platform refund the money to this customer. 

Please check this Case, 

We want to remove bad transaction records

waiting for your reply.

have a nice day

thank you