Incredibile. Ditemi come si fa a procedere tranquilli con un sistema delle controversie del genere, totalmente falso.
L'utente viene rimborsato al 100% senza obbligo di rispedire l'oggetto senza una motivazione valida.
Leggete cosa cavolo hanno scritto come motivazione:
I appreciate the fact that you have exerted effort to rectify the issue with your trading partner by communicating with them. I know how discouraging it can be on your part when you’re a seller with good reputation yet things like this happen. Let me take this opportunity to explain things clearly.
I have carefully reviewed your account and I’d like you to know that on the day the case was opened, we have sent an email notification to your buyer to respond to this case to help them resolve their issue. We have advised them to contact you or close the claim if they no longer want to continue with their dispute or if they’re now satisfied with the item. I'm sorry to hear that they have failed to do anything that we had recommended. I totally feel that this caused you a lot of inconvenience. Rest assured that this is very few and far between on eBay.
Moving forward to the case filed, I know how important it is for you to have this matter settled. I don’t want you to be frustrated with this kind of experience as you are valuable to us. With this in mind, I’m happy to let you know that I have closed this case without you having at fault. This means that we will issue a refund to your buyer as a good will gesture of us as we both value you as our member.
This case is now closed. You don’t need to do anything on this claim and this case will not be counted in your seller performance evaluation. Please be informed that the hold on your PayPal payment has already been released back to you and the status of the case in the Resolution Centre has been updated to reflect this.
Ancora non riesco a crederci. Totalmente assurdo.
