Issue with Return Status and Refund Processing for Order #27-14438-69428

[mom4466]

Hello,

I am contacting you regarding an issue with a return request for order number 27-14438-69428 (buyer username: cape2lon).

The buyer opened a return request, and I approved it. The buyer has already returned the item, and it has been successfully delivered to my address. However, there seems to be a glitch in the system — the return process on eBay has not updated. It still does not show that the return has started, and the return label scan is not appearing.

Because of this issue, when I try to process the refund manually, I receive a message asking me to add a payment method, even though my payment method is already added to my account.

I kindly request you to thoroughly check this issue and resolve it as soon as possible. I want to avoid any inconvenience for my customer, as this may negatively affect their experience.

Thank you for your assistance.

[marioelegio]

Se ti chiedono di aggiungere un metodo di pagamento, probabilmente non hai credito sufficiente sul tuo conto ebay.

Se saranno costretti a prendere i fondi dal conto associato al tuo account (con un addebito diretto SEPA), potresti poi non essere idoneo al riaccredito delle tariffe.

https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos...

Per ulteriori delucidazioni puoi farti contattare dal servizio clienti di ebay, usando il link che trovi in fondo alla pagina sopra allegata.

ciao

mario