No response to the cancellation request | eBay Coffee

rollerboall · 2023-05-12T18:26:51.257000Z

Hi, I bought a garment from an online shop, I hope it’s allowed to write about it here in the ''lounge'', to which I sent my withdrawal request by email, attaching the form they provided for this purpose on the site, which strangely does not allow account registration, I paid with PayPal, but I haven’t received any response confirming this withdrawal, since the terms specify that, if they fail to acknowledge the right of withdrawal, it will be up to the buyer to prove that they complied with it, and that email has no legal value, should I protect myself by notifying them by registered mail of the withdrawal request? And if I do that, should I wait for a reply with the return instructions and any return number, or could I send the garment back at the same time? It may seem strange, but the physical store is well established, but the online one is truly awful; I’ve hardly ever seen a shop that doesn’t allow you to create an account, and likewise to read a clause like the one above, because if the email has no evidentiary value and they don’t reply to me, how would I be able to prove that I fulfilled my contractual obligations after sending the item back? Let me know, thanks

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