Unpaid item strikes and negative feedback

[sunnysouth1]

I am from the eBay U.S. site and am here asking a question for an Italian eBay seller.

The seller has received 2 negative feedbacks from a buyer who did not pay for items. The seller filed 2 Unpaid Item disputes, closed them with strikes issued,  but can't seem to get ebay to remove the negative feedbacks.

The U.S, eBay site would have removed these feedbacks due to the strikes being issued. Is this the policy on eBay Italy also?

[tytta80 · Accepted solution]

Hi!:D

Can write italian??

Chiaretta dove sei??? (ciao:D)

[sunnysouth1]

Io sono dal sito eBay Uniti e qui sto facendo una domanda per un venditore italiano di eBay.
Il venditore ha ricevuto due risposte negative da un acquirente che non ha pagato per gli articoli. Il venditore ha presentato due controversie non pagati dell'articolo, li chiuse con scioperi emessi, ma non riesco a ottenere ebay per rimuovere le risposte negative.
 
Il sito americano, eBay avrebbe tolto questi feedback a causa di essere rilasciati gli scioperi. È questa la politica su eBay Italia anche?

[tytta80]

You want to remove two negative feedback released?

I do not see it released it received in your account....

[sergente*garcia]

on ebay.it
if the seller has paypal as payment only negatives are removed if the buyer does not pay after the seller has opened an unpaid item dispute

[sergente*garcia]

su ebay.it
se il venditore ha solo paypal come pagamento i negativi vengono rimossi se l'acquirente non paga dopo che il venditore ha aperto una controversia per oggetto non pagato

[sunnysouth1]

This is not about my account. I'm trying to help someone who came to the eBay U.S. Answer Center. He received 2 negatives from a non-paying bidder and can't seem to get eBay to remove them even though strikes were issued.
I wish my Iltalian was better. Sorry..

[sunnysouth1]

Sorry, my Italian is so poor that I can't communicate very well. I will try to find out another way. Thank you trying to help me.

[sunnysouth1]

Thank you!

[tytta80]

my english is bad

the seller can send the buyer, after agreement on the revision of the form of feedback

in addition to what he has written Sergente,but only if the payment is exclusively through paypal