Purchase from England, VAT paid twice problem | Payments and Shipping

angeloinaf · 2022-12-20T12:19:25.011000Z

Hello everyone, I’ve been an eBay user for a long time, for over 16 years, and I’ve never had any problems, but now I’m facing a situation that I think is ridiculous and that may perhaps mark the end of my purchases on this platform. I bought some bearings in England, and eBay charged me import VAT. The package arrives and the courier charges me customs fees again (an outrageous amount!). eBay agrees to refund only the VAT and I accept; eBay then tells me that the receipt for the payment to UPS is not valid because it’s missing the details of the fees and VAT. I immediately set out to obtain all the detailed customs documentation (about 3 pages of documents). To get these documents I had to contact the tax agency, Italian customs, European customs, and I had to argue heavily with UPS, but in the end I obtained documents on UPS letterhead with logos, with all the necessary data and even more, with my and UPS’s tax codes, invoice numbers, tracking, UPS VAT number, customs documents and numbers, MRN, and the breakdown of the national and international charges for the entire import process step by step; on the invoice there is even the name of the English seller and the contents of the package!Today eBay replies that it cannot verify the validity of the documentation because the UPS stamp is missing and that I therefore need to provide other valid documentation... Now I’m starting to get angry! I had never heard of stamps on electronic invoices! In my opinion it’s an excuse not to refund and I’m starting to think they’re ripping people off! What do you think?Unfortunately eBay does not allow me to share the documentation here, but I assure you I have never seen more detailed invoices! If documents registered with the tax agency are not valid, I don’t understand what else I can provide!

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Purchase from England, VAT paid twice problem | Payments and Shipping | eBay Italy