Warranty for defective product | Questions and answers among users

carlmenca-0 · 2023-08-24T10:27:04.050000Z

Dear users,I’m asking for your help with the situation I’m in. I bought a stand mixer from a professional seller and it was duly delivered to me within the expected time frame. When it arrived, everything was perfect (packaging, product, etc.), and the same was true during the first uses (used three, maybe four times, always following the instructions).As soon as the 14 days available for the return had passed, when I was about to use the product again, it suddenly stopped working and that day, and even afterward, I was not able to start the machine’s program and therefore use it.Even though the return period had expired, I tried to start the process with the seller, providing a detailed description of what happened and explaining that, since it occurred less than three weeks after purchase and with minimal use, I believed it to be a manufacturing defect or some pre-existing issue with the item.The seller refuses to accept the return, stating that I should go to a service center to have the product repaired, since only they can verify that it is a manufacturing defect.How should I proceed? Request intervention from Ebay? Open a dispute through PayPal?Thanks in advance for your replies.

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